TERMS & CONDITIONS
The use of this site is governed by the Policies, Terms and Conditions set forth below. Although Jennifer's Hamam has chosen not to have an online shopping site to protect against design theft and preserve the the weavers and their livelihoods, we do offer overseas services via email. All orders are received in this manner are subject to these Terms and Conditions. You are responsible for reviewing the latest Terms and Conditions each time you submit your order. We reserve the right to amend these Policies, Terms, and Conditions at any time.
The content, software, images used by Jennifer's Hamam (including the website, social media and domain name jennifershamam.com), unless otherwise stated are the intellectual property of Jennifer's Hamam and are protected by trademark and copyright law. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material used by Jennifer's Hamam or create any other material in use by Jennifer's Hamam. This include material in connection with any business or commercial enterprise. Doing so without obtaining prior written consent from Jennifer's Hamam may result in litigation. You may store, print and display the content supplied solely for your own personal use. Trademarks and logos must not be used or modified in any way without obtaining the prior consent of Jennifer's Hamam.
Jennifer's Hamam accepts payment by bank transfer or credit card. Should you choose credit card, a 5% International Mail Order credit card fee is added to the order; these funds go directly to the credit card service and have nothing to do with the cost of product or shipping.
We recommend calling us or using WhatsApp (secure with end to end encryption) when supplying credti card details.
Jennifer's Hamam has a strict no bargaining policy both when purchases are made in person in Istanbul and through email from abroad. We have priced our items to ensure that all the artisans are paid equitably and fairly and your understanding of this process is appreciated.
If you have visited in person, you are aware that we offer special pricing when shopping in person. Due to agreements with wholesale clients around the world, these prices below our normal retail are not available outside of Turkey.
In the 7 years Jennifer's Hamam has been operating, we have only had one increase in prices in 2013 due to world cotton prices increasing, since then both special shop pricing and our retail pricing have remained the same. We strive to provide you our exceptional quality items at the best price possible to ensure that weaving continues in Turkey, the artisans and all involved in the production of our hand-loomed items are paid equitably and you have received the best quality products available on the market at the best value for your money - a win for all concerned.
When ordering from abroad, we process all orders in the European Unions in EURO; and USD for all other countries outside the European Union.
We welcome and appreciate your comments and suggestions to help improve ourselves. This can be done through our contact form on this website.
Jennifer's Hamam is currently using UPS for all overseas and in-country deliveries. We find their service to be the most reliable, quickest and cost effective.
UPS terms and conditions apply to deliveries, including their promise to ensure that products arrive 5-15 days after shipments have been received from us, the sender. That said, our experience is that most orders arrive within 3-5 days.
Please be aware that International orders may be subject to duties and taxes dictated by the destination country. You will be responsible for these upon delivery and are not included in your order total.
Orders through email will be shipped after full payment has been made. Once the shipment has gone to UPS, a tracking number for their shipment will be sent to you immediately.