What can I expect after I fill in the tour form?

Once you submit the form, a member of our knowledgeable team will reach out personally to help you shop virtually. You'll receive tailored recommendations and guidance based on your preferences.

Yes, we accept PayPal for international orders. If that's your preference, just let us know during your virtual tour or by email.

Shop from Abroad

Q: How can I pay for my order?

We offer multiple payment options, including secure credit card transactions. You'll be guided through the payment process during your virtual shopping experience.

Q: How do you ship my order?

We use reliable express couriers like DHL to ship your order securely and quickly. Every order is tracked and carefully packaged to ensure it arrives in perfect condition.

Q: How long will it take for my order to arrive?

Shipping usually takes 3–5 business days after the order is finalized. Delivery times can vary slightly depending on your location and customs.

Q: Why don't you have an online shop?

Our products are handmade, and every piece is unique — it's impossible to capture the detail and variety in a typical online store. We offer personalized virtual shopping so you can choose with confidence and care.

With today’s technology, shopping from home has never been easier — and we’ll make it as personal or hands-off as you prefer. Whether you’d like a live video tour, text-and-photo suggestions via WhatsApp or Signal, or curated options by email, we’re here to help however suits you best.
We serve clients around the world, including the U.S., Canada, Australia, Europe and the rest of the world. Wherever you are, our team will walk you through our hand-woven Turkish textiles — live and one-on-one.

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. He is not doing them a favour serving them. He is doing us a favour by giving us an opportunity to do so."
Mahatma Gandhi

Go To Booking Form

Client Feedback About Virtual Shopping

Here’s what some of our clients had to say about shopping with us from afar — personal, easy, and just as delightful as being in the shop.

"Jennifer's Hamam is the best! I say this having shopped there in person and by video call. If you can't make it Isanbul, the virtual tour is a fantastic alternative. "
FaceBook

"In 2015 we visited Jennifer's Hamam & since then have been delighted with our towels & bathrobe. 2023 we decided to purchase again, but online from USA. The process was as good as being in Istanbul. Pleased to support JH's mission & you'll never find better, softer towels."
Google

"It was a great virtual experience. I go to see the shop and llama the patterns and colours. My towels and throw arrived within a week. The quality is absolutely amazing."
tripadvisor.co.za

"Awesome - well deserved - I have been very happy to visit your shop in Istanbul & shop online as well - you and your staff are very helpful and polite."
FaceBook

Virtual Tour Booking Form

Whether you’re shopping from the U.S., Canada, Australia, New Zealand, Europe, Africa, or the UAE, our team will guide you personally and ship your order with care. We make international shopping easy — and meaningful.

Ready to get started?
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Fill in the form below, and one of our team will personally walk you through our collection — just like being here in Istanbul.

As soon as we receive your form, we will confirm your appointment via email, followed by a confirmation text to your phone.

‍We look forward to serving you.

NOTE: We respect your privacy and will only use your information to assist with your order.

NameEmail AddressCityCountryPostal/Zip Code How did you hear about us? Which app do you prefer us to contact you on?

WhatsAppSignalFaceTime FaceTime, WhatsApp, & Signal App icon picture

Phone number for above appWhich items are you interested in? Your preferred DATE/TIME of appointment.

NOTE: Please give 48 hours notice to ensure the appointment can be scheduled on your requested day. ‍
‍We have appointments available 7 days / week; 8am - 8pm ISTANBUL TIME

I have purchased from you before:

Yes

NoMessage:

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

FAQs about your Virtual Tour

Whether it’s your first time shopping virtually or you’ve done this before, these FAQs will help clarify the process and make your experience easy and stress-free.

What can I expect after I fill out the virtual tour form?

You'll receive a confirmation email from jennifershamam@gmail.com
The salesperson assigned to conduct your virtual tour will send you a text message to your preferred app confirming the appointment and that connection is successful
On the specified day/time of your appointment, your assigned salesperson will video call you on your preferred app
Most virtual tours take approximately 30 - 60 minutes
During the appointment your assigned salesperson will take you on a tour of the showroom showing you our current collection and educate about the products (how they are made; what they are made from; their uses; etc.)
The virtual tour is a no obligation appointment; however, should you wish to shop, the salesperson will pick your order off the shelf
Shopping for a gift? Please be sure to ask your salesperson to include a gift card. If we are shipping directly to the gift recipient, we're happy to write a personalized message in a gift card for you.
Once you have chosen all the items you wish to purchase, we will require your full shipping details to quote for shipping
Payment will be requested. We accept Visa and MasterCard.
If you live in the States, we have the option of accepting Venmo payments
If you live in Canada, we accept e-transfer
Once payment has been received, we will ship your order and send you a tracking number via email.

How can I pay for my order?

We accept Visa and MasterCard
If you live in the States, we have the option of accepting Venmo payments
If you live in Canada, we accept e-transfer

Can I use PayPal?

Unfortunately, PayPal was blocked in Türkiye in 2017, so we are unable to offer this payment option at this time.

How do you ship my order?

We use door to door shipping with UPS to anywhere in the world UPS operates.

How long will it take for my order to arrive?

After finalizing your order and payment is complete, we will fill and check your order and get it off with the shipping company the same day, or if you're ordering on the weekend, on the following Monday. The shipping company promises delivery within 5-15 days. Our experience is that most orders take less than 5 days to arrive.

When the consignment has been sent, Jennifer's Hamam will send you your tracking number, so you can follow its journey right to your door. Please note, an adult (21+) must be present to sign upon delivery.

Why don't you have an online shop like everyone else?

Sadly, design theft is rampant in our industry, and it directly harms the livelihoods of our weavers. A single handwoven design can take months to develop and perfect — but once it’s visible online, factory producers can copy it and flood the market in just weeks. That kind of theft doesn’t just hurt our business — it undermines everything we’re trying to protect.

What if I don't want a video call - how else can I shop?

No problem at all — a few of our clients prefer a simpler, no-camera experience! We’re happy to assist you via WhatsApp, Signal, or iMessage using our text and picture service. You tell us what you’re looking for, and we’ll send curated photos and suggestions — just like a personal shopper.
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You can take your time, ask questions, and place an order when you’re ready. It’s convenient, pressure-free, and fully personalized — all without having to book a call.

Our Promise

Still wondering if virtual shopping will work for you? You’re in good hands — here’s what we stand for:

Personalized Service

You’ll work with a dedicated member of our team from start to finish. We take the time to understand your needs and guide you toward the perfect choices — tailored just for you.

Knowledgeable Team

Our experienced team members are trained to answer your questions, explain materials and designs, and help you make confident, informed decisions every step of the way.

Distinctive Quality

We offer the finest hand-crafted textiles, made in Türkiye from natural fibres by skilled artisans. Each piece is woven with care, designed to last, and made with sustainability in mind.

Reliable Shipping

We ship worldwide via trusted carriers and provide tracking the moment your order leaves our hands. You can follow it every step of the way, right to your doorstep.